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Managing Relatives’ Concerns
eChapter
Added: 03/05/2012
As consumers of health services have become more knowledgeable about their care and treatment, their expectations have risen. There has been a similar growth in the knowledge and expectations of the r...elatives of those receiving care—relatives want and expect high standards of care and treatment. This chapter explores some of the background to relatives’ concerns and suggest strategies that can be used by nurse managers when dealing with a concerned relative.
Prelims
eChapter
Added: 03/05/2012
Prelims: Foreword, preface and about the authors...
Nurse Managers: A Guide to Practice - 2n...d Edition
eBook
Added: 26/04/2012
The critical role that good management plays in the operational environment remains undiminished. Many managers function within extremely complex organisations, and healthcare is a cardinal example. N...urses in operational management roles are faced with competing demands and priorities that necessitate a broad range of skills and knowledge, and for the new manager in particular, meeting these demands can be a significant challenge. Of course, the underlying principles of management remain common across industries, but the context within which they are applied can require industry-specific knowledge in order to achieve the best of outcomes. The revised and updated edition of Nurse Managers- A Guide to Practice (2nd Edition) covers these principles within the healthcare context, and has particular relevance for any nurse new to a leadership position. The content takes a practical approach and provides an overview on a number of relevant topics that will give all managers a solid foundation upon which to base their management practice. Guidance is provided on the changes that may be expected to occur when moving from a clinically focused role to one of management, and the authors emphasize the importance of inspiring staff through motivation and leadership. A range of human resource issues such as fair rostering and performance management are explored, as are the current best practice principles for essential tasks such as designing position descriptions, staff recruitment and employee retention. Since no manager can function without some financial aptitude, there is an introduction to budgeting, and core principles for the management of information are outlined. Finally, the involvement of consumers in health service delivery is also explored- including dealing effectively with complaints- and additional information is provided on managing the concerns of relatives, amongst many, many other topics. The eBook Nurse Managers- A Guide to Practice (2nd Edition) is compatible with most eReader devices and software and is now available for members to download. Subscription also entitles members to access the full range of resources that compliment and build upon the material described within Nurse Managers- A Guide to Practice (2nd Edition), including a richly populated catalogue of Audio Lectures, Fast Facts and Video Learning Activities on the topics of management, human resources, ethics, workplace relationships and a wide range of other management issues. Both members and non-subscribers alike may also purchase a hard copy of this book of from the Ausmed Education Online Bookstore, along with hard copies of the complimentary publication Assertiveness and the Manager’s Job.
Prelims
eChapter
Added: 20/04/2012
Prelims:ForewordPreface andAbout the Authors...
Leading, Motivating, and Enthusing
eChapter
Added: 01/11/2011
A new nurse manager is often plunged into an unfamiliar leadership role, as well as having many other challenging responsibilities. They will find themselves on an acute learning curve: adapting to ne...w policies and procedures, observing occupational health-and-safety rules and becoming aware of abstract legal responsibilities. In addition to all of the daily demands, the new nurse manager faces the biggest and most complex task of managing, inspiring and leading others. In many cases, the only training that new nurse managers receive is ‘on-the-job’; a matter of learning by mistakes, which can lead to anxiety, confusion and stress. Under these circumstances, learning to lead can be a daunting prospect for a new manager; however, it is no different from learning the other skills that form part of the nurse manager’s repertoire. When starting a new role, it is important to show confidence and self belief, while demonstrating a level of self-awareness that promotes sensitivity to the dynamics of people and teams.
Occupational Health and Safety
eChapter
Added: 01/11/2011
The nature of nursing means that every day many nurses are injured or become ill as a result of work. Causes include physical violence, ergonomic hazards (such as manual handling), exposure to infecti...ous diseases (airborne, blood borne and direct contact), fatigue (due to physically and mentally demanding work), work organisation and shift work, radiation (ionising and non-ionising), handling toxic drugs and exposure to chemicals. Nurse managers, whether employed by government departments or private organisations, are dependent on the work conditions and resources provided by that employer. They must therefore be advocates for their own occupational health and safety (OHS), and be proactive in providing a high standard of occupational health and safety for the people in their sphere of responsibility.
Nursing Lectures
eBooks
eChapters
Video Fast Facts