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Ausmed is a Trusted Information Partner of Healthdirect Australia. Verify here.
Aged Care Providers
Keep every residential and home care worker’s record in one system.
For residential and home care providers held to the Strengthened Standards. Ausmed assigns training by role and home and records each competency sign-off and policy acknowledgement as it happens. When the Commission asks, the audit report comes from those records.
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More than 600 organisations trust Ausmed, including aged care providers across Australia
The rules for aged care providers changed on 1 November 2025.
The Aged Care Act 2024 and the Strengthened Aged Care Quality Standards are now in force, and Support at Home has replaced Home Care Packages. Each change adds to what a provider has to show about its workforce.
The Commission now audits providers in registration categories 4, 5 and 6 against the Standards when they register and renew. For the workforce, the evidence it asks for is records, and Ausmed keeps them as the work happens.
See what an assessor asks for, action by actionEvery workforce action an auditor checks already has a record in Ausmed.
Under the Strengthened Standards, an auditor checks the workforce by asking to see records. Ausmed makes each one on the day the training, sign-off, review or acknowledgement happens, so the evidence is already there when the audit is booked.
Write each role’s skills and competencies down as a training plan
A training plan for each job role in Ausmed Learn™ sets out what the role has to complete, and each worker's record shows what they've met and what's outstanding.
Action 2.8.1(c)
Show your training system, and review whether it works
You assign training plans by job role and site. For the review, the Regulatory Standards report shows coverage and gaps against the Standards, and Board Reports keep completion month by month.
Train core matters online and assess them on the floor
Library modules on dementia, the Code of Conduct and SIRS sit in the training plan. In Ausmed Competency™, an assessor signs off the observed skill with their name and a time stamp.
Action 2.9.6
Supervisors record their conversations, and workers get training they can follow
Supervisors record one-on-one meetings and feedback against the worker in Ausmed Perform™. Training modules have closed captions in eight languages besides English.
Action 2.9.3
Probation and annual reviews run on schedule
Ausmed Perform™ runs probation and annual review programs from organisation-wide templates and keeps a record of each one.
Action 2.9.7
Record every policy acknowledgement, version by version
Ausmed Policy™ keeps each policy's version history, owner and review date, and records each acknowledgement with the worker, the date and time, and the version.
Train everyone in SIRS, and retrain after an incident
SIRS training goes out through training plans. After an incident, you assign training to the home or team involved and publish the updated policy for acknowledgement.
Your infection prevention and control lead’s training sits on their record
The lead's qualification and ongoing training sit on their Ausmed record. Infection prevention and control training goes to everyone else through the same training plans.
Action 4.2.1(a)
Ausmed holds qualifications and prior learning against each worker
Pre-employment checks usually stay in your HR system. Ausmed holds qualifications and prior learning against the worker, with the certificate uploaded, and user sync keeps each worker's role and manager in step with HR.
Action 2.9.1
“What really makes me quite proud from a learning and capability perspective is our 16 sites being at four-star rating.”
Leonnie Wickenden, L&D and Compliance Coordinator, Baptcare
The Ausmed Workforce Capability System
One platform for the whole aged care workforce record.
When training, competency sign-offs, policy acknowledgements and reviews sit in separate systems, someone reconciles them before every audit. In Ausmed they sit against the same worker, kept in step with your HRIS by user sync.
Ausmed Learn™Ausmed Library™Ausmed Competency™Ausmed Policy™Ausmed Perform™
Assign mandatory training and induction by role and site.
Training plans can repeat on the cycle you set, reminders go out before training is due, and managers clear what's overdue from the Workroom. The Regulatory Standards report maps learning records against the Standards.
Discover Ausmed Learn™Filter aged care content by Standard.
More than 1,400 peer-reviewed and accredited modules, over 500 of them for aged care, each with a review date under Ausmed's T.R.U.S.T.E.D. framework. Videos carry captions in eight languages, and the Library can run as SCORM inside your existing LMS.
Discover Ausmed Library™Sign off observed skill on the floor.
Assessors work through observation checklists on a phone or tablet. Dashboards show competent and not yet competent results by team, role or location.
Discover Ausmed Competency™Staff acknowledge each version that applies to them.
Assign policies by team, role or location, with reminders before and after the due date. Reports show acknowledgement by version.
Discover Ausmed Policy™Run probation and appraisals, with a record of each.
Run probation, annual review and capability check-in programs from organisation-wide templates, and set and track goals for each worker.
Discover Ausmed Perform™Outcome 2.9 asks for skilled, supervised workers. Ausmed holds the record of each.
Outcome 2.9 of the Strengthened Standards asks for aged care workers who are "skilled and competent in their roles", with the "training and supervision" to do the work well.
Each part comes down to a record: the competency sign-off, the qualification, the training completed and the supervision conversation.
Ausmed holds each of those records against the worker, in one system, across every residential home and home care team.
The Regulatory Standards report maps learning records against all seven Strengthened Standards for residential homes, and against the Standards for each registration category in home care.
How it works
Learning management
Compliance reporting
Performance and supervision
Set up the way your homes and teams already run.
One set of requirements across every home and team
You assign training plans by job role, team and location, and they can repeat on the cycle you set. When user sync with your HRIS moves a worker to a new role or site, their training plans change with them.
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Ausmed Learn™
Ausmed Library™
See completion and gaps by site
Managers see overdue and due-soon training by site, team and role. Ausmed calculates completion from the training plans, by home and by role, and reports coverage against the Standards.
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Ausmed Learn™
Ausmed Analytics™
Follow-up that doesn't rest on one person
Workers get reminders before training is due, and Ausmed tells managers when it's overdue. Managers act from the Workroom, and probation and annual reviews run on a schedule in Ausmed Perform™.
Powered by
Ausmed Learn™
Ausmed Perform™
Mapped to the Strengthened Standards
Library content and the Regulatory Standards report map to the Strengthened Aged Care Quality Standards.
ISO 27001 certified
Ausmed holds ISO 27001 certification for its information security management system.
NPS 50+
A Net Promoter Score above 50 from Ausmed's customers.
Customer stories
Hours of admin back each week at Cooinda, and faster onboarding at Ozcare.
Cooinda, a regional aged care provider, spent 10 to 15 hours a week on admin before moving its performance reviews and staff feedback onto Ausmed. It now spends less than an hour a week, a 93% reduction.
Ozcare, a large home care provider in Queensland, found its onboarding process delayed new staff by six weeks. With Ausmed Learn™ and Ausmed Library™, Ozcare now onboards new staff within five to seven days.
Read the customer stories
Take an Audit Report into the audit, straight from the records.
Paper sign-offs stay in a folder at the home, and someone works out completion by hand from a fortnightly export, then builds the report the week the auditor asks.
In Ausmed Analytics™, you scope the Audit Report to the homes and teams under audit. It shows status per person and per requirement, and lists the staff with unmet requirements for your comments.
Edit it for the audit in front of you and download it as a PDF. Book a walkthrough and we'll show you the report your managers would take in.
Book a walkthroughWhere to start
Residential care and home care ask different things.
Residential Care
All seven Standards, including Food and Nutrition and the Residential Community, trained to the same standard in every home.
Residential Care overviewHome Care
The Standards for your registration category, Support at Home, and workers on their own in clients' homes.
Home Care overviewAudit preparedness
The Commission audits providers in registration categories 4, 5 and 6 when they register and when they renew. See the Ausmed record behind each workforce action an assessor can ask about.
Audit preparednessFrequently asked questions
Do you work with home care providers as well as residential?
Yes. Home care teams use the same platform, with training on the Ausmed app for iOS and Android and reporting against the Standards that apply to their registration category.
How does Ausmed work across several homes or regions?
You set training requirements once, by job role, team and location, and they apply to everyone they cover across the organisation. Filter reports by site, team and role, and compare sites side by side.
What does implementation involve?
Ausmed's onboarding team works with you through set-up, testing, staff training and launch. After launch, Australian-based support is available by phone and email.
Is Ausmed content mapped to the Strengthened Standards?
Yes. You can filter Library content by Standard and action, and the Regulatory Standards report maps learning records against the Standards.
Mapping shows coverage and gaps. Your practice shows whether your care meets the Standards.
How does Ausmed keep our data secure?
Ausmed holds ISO 27001 certification for its information security management system. Your IT team can ask for security documentation during evaluation.
How is Ausmed priced?
We scope pricing to the size of your workforce and the products you use. We'll quote once we know your homes, your teams and what you need.
Let’s talk
Tell us whether you run residential homes, home care or both, and we'll show you the setup that fits.
Book a walkthrough