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Have every home’s training, competency and supervision record ready when the Commission asks.
For residential aged care providers running one home or many. Ausmed assigns training by job role and home, records each sign-off and acknowledgement against the worker, and reports by home and role.
Book a walkthroughAudit findings begin months in advance.
Paper sign-offs, hand-built reports and out-of-date staff lists all leave gaps that an assessor finds later. Ausmed keeps those records in a central system as the work happens, at every home.
Shifts you can't fill
Staff are on the books, but nobody has signed them off as competent for the work, so the shift goes to agency or goes short.
In Ausmed
Ausmed Competency™ dashboards show who is competent and not yet competent at each home, and which assessments are still to do.
Competencies on paper
Sign-off forms sit in a folder at each home, and pulling them together is a project.
In Ausmed
The assessor signs off on a phone or tablet, and the named, time-stamped record sits on the worker's profile.
Someone builds the reports by hand
Completion rates come out of a spreadsheet each month.
In Ausmed
Ausmed calculates completion and overdue by home, team and role from the training plans, and the Team / Location Report compares homes month on month.
Commission requests that hurt
The list of who has completed fire safety and SIRS comes back with wrong dates and staff who left months ago.
In Ausmed
User sync with your HRIS adds, moves and removes staff, so Ausmed reports on who works for you today.
Face-to-face training off the record
Homes run fire, manual handling and hand hygiene training in person, and attendance lives on a sign-in sheet.
In Ausmed
Ausmed Events puts those sessions on one calendar, and facilitators mark attendance on a phone, which writes it to each worker's record.
The module doesn’t reach the floor
Many care staff speak English as a second language, finish the module, and practice on the floor stays the same.
In Ausmed
Training modules carry closed captions in eight languages, and an observed Ausmed Competency™ sign-off shows whether the skill reached the floor.
“Ausmed really does focus on quality.”
Pramal Kaur, Clinical Educator, Baptcare
Residential Care
Residential care reaches further into the workforce than any other category.
Residential homes are the only category that has to meet all seven Standards, so the training record has to reach kitchen and lifestyle staff and clinical teams as well as care workers.
Standards for residential care
All seven Standards, including 6 and 7, and the record Ausmed keeps for each.
Standards for residential careClinical care
Clinical governance, infection control, dementia and palliative care, and the training and sign-off under each.
Clinical careMulti-site operations
Train every home to the same standard, and compare them side by side.
Multi-site operationsKeep every worker’s review on schedule, at every home.
Ausmed Perform™ runs probation programs and annual, twice-yearly or quarterly reviews from organisation-wide templates, so each review opens on schedule and reminds the people involved.
Workers rate themselves before a review, so the conversation starts where they and their manager see things differently. The completed review sits on the same record as the worker’s training and competency.
Performance and supervision
Sign off skills on the floor, at every home.
Manual handling, fire and clinical skills need someone to watch them done. In Ausmed Competency™, an authorised assessor works through the observation on a phone or tablet, marks each element Satisfactory or Not Yet Satisfactory, and signs off with their name and a time stamp.
Dashboards show who is competent and not yet competent by home, team or role, and which assessments are still to do.
In-person training and assessmentsKnow which version of each policy every worker has read.
Assign each policy to the teams, roles or homes it applies to. Staff acknowledge on the web or their phone, with reminders before and after the due date.
Ausmed Policy™ records who acknowledged which version, and when. Publish a new version and past records stay in its version history.
Policies and procedures
Part of the Ausmed Workforce Capability System
Residential care runs on Ausmed.
Ausmed Learn™
Training plans by job role and home, reminders before things fall due, and a Regulatory Standards report against each Standard.
Ausmed Learn™Ausmed Library™
More than 500 aged care resources, filterable by Standard and action, including SIRS, infection prevention and control, and dementia.
Ausmed Library™Ausmed Competency™
Observation checklists and assessor sign-off for practical and clinical skills, aligned with Action 2.9.6.
Ausmed Competency™
Maroba took performance reviews off paper.
Maroba is a residential aged care provider with more than 220 employees. Before Ausmed Perform™, it completed approximately 15 performance reviews a year. After moving reviews and probation onto the platform, it was completing over 20 a month.
Maroba loads new employees into their programs automatically, with probation checkpoints at week 3, week 8 and month 6. Each review leaves a dated record against the worker.
Read the Maroba storyWhere to start
Quality, training and governance each hold a different part of the record.
Executive and Governance
The board, the responsible person, and what the Act asks of both.
Executive and GovernanceAudit preparedness
Answer a Commission request with a report.
The Commission rates a provider as conforming when it can show it has set up, applied and monitored its systems.
Ausmed keeps the workforce part of that record as the work happens: each training completion, each competency sign-off with the assessor's name, and each policy acknowledgement with its version.
On the day, scope the Audit Report to the home under review, add a comment against anyone with an outstanding requirement, and export it. The record built up over the year, so nobody rebuilds it the week of the visit.
Audit preparednessLet’s talk
Pick one home, and we'll walk through what you could show the Commission about it now.
Frequently asked questions
We run a single home. Does this suit us?
Yes. Training plans by job role, reminders, Library content and competency sign-off work the same whether you run one home or several. The Multi-site operations page covers what changes as you add homes.
Can each home’s manager work on their own home?
Yes. Managers work from their own location, team or reporting line and act on what is outstanding there. Head office sees every home.
Can we include training done outside Ausmed?
Yes. Add learning records against a worker, including from before they joined, and upload the certificate as evidence, so the record is complete without a second spreadsheet.
Do facilitators need a computer to mark attendance?
No. Facilitators mark attendance on a phone, and it reaches the worker’s record on the day.